Legal
Terms & Conditions
Welcome to Remoz. By accessing or using our services, you agree to the following terms and conditions.
1. Service Overview
- Remoz provides daily home-style vegetarian meal (tiffin) services for lunch and dinner on a per-meal or subscription basis.
2. Orders & Subscriptions
- Orders can be placed via WhatsApp or website.
- Subscription plans (daily/weekly/monthly) must be paid in advance.
- Once an order is confirmed, it cannot be modified at the last minute.
3. Order Timing
- Lunch orders must be placed before 10:00 AM on the same day.
- Dinner orders must be placed before 6:00 PM on the same day.
- Orders received after these cut-off times may not be accepted or may be scheduled for the next available slot.
4. Delivery
- Meals are delivered within the scheduled time slots.
- Delays may occur due to traffic or unforeseen circumstances.
- Customers must provide accurate delivery details.
5. Payment
- Payments can be made via online modes or cash (if available).
- All prices are subject to change without prior notice.
6. Razorpay Payment Terms
- Online payments are securely processed through Razorpay.
- Remoz does not store your full card, UPI PIN, or net-banking credentials on its servers.
- By paying online, you also agree to Razorpay terms and privacy policies available on the Razorpay website.
- Any transaction failure due to bank downtime, UPI service issues, network errors, or gateway interruption is outside Remoz direct control.
- In case of failed debit with no order confirmation, reconciliation may take 5 to 7 business days as per banking and gateway settlement timelines.
- For chargebacks or payment disputes, Remoz may request supporting details and provide transaction evidence to Razorpay and banking partners.
7. Cancellation & Refund
- Orders once placed are non-refundable.
- Subscription cancellations must be informed at least 24 hours in advance.
- Refunds (if applicable) are processed at the discretion of Remoz.
8. Food Quality
- We ensure fresh, hygienic, and home-style meals.
- Menu may change based on availability of ingredients.
9. Customer Responsibility
- Customers must be available to receive the delivery.
- Re-delivery is not guaranteed if the customer is unavailable.
10. Limitation of Liability
- Remoz is not responsible for delays, losses, or issues caused due to incorrect information provided by the customer or external factors.
11. Changes to Terms
- We reserve the right to update these terms at any time without prior notice.
Contact
For any queries or support:
Phone: 999999999
Email: craftingwithpixen@gmail.com