Legal
Privacy Policy
This Privacy Policy explains how Remoz collects, uses, and protects your information when you use our website and services.
1. Information We Collect
- Personal details such as name, phone number, email address, and delivery address.
- Order and subscription details including plan, meal preferences, and delivery schedule.
- Payment references generated during online transactions.
2. How We Use Your Information
- To process orders, subscriptions, and deliveries.
- To send service updates such as order confirmations, delivery updates, and support communication.
- To improve our operations, meal planning, and customer support quality.
3. Payment and Razorpay
- Online payments are processed through Razorpay secure payment infrastructure.
- Remoz does not store full debit/credit card numbers, CVV, UPI PIN, or net-banking passwords.
- Payment processing is subject to Razorpay platform terms and policies.
- Transaction metadata may be retained for accounting, reconciliation, and legal compliance.
4. Data Sharing
- We only share necessary information with delivery personnel and service providers required to complete your order.
- We may share data with payment partners (such as Razorpay) and legal authorities when required by law.
- We do not sell your personal information to third parties.
5. Data Retention and Security
- We retain your information only as long as needed for service delivery, compliance, and dispute handling.
- We use reasonable technical and operational safeguards to protect personal data from unauthorized access or misuse.
6. Your Rights
- You may request correction of inaccurate personal information shared with Remoz.
- You may contact us to request account closure, subject to legal and accounting retention obligations.
7. Policy Updates
- Remoz may update this Privacy Policy from time to time without prior notice.
- Continued use of our services after updates means you accept the revised policy.
Contact
For privacy-related questions or support:
Phone: 9999999999
Email: craftingwithpixen@gmail.com